Customer Service Practitioner (L2) Apprenticeship Standard
Business, Administration and Law


What will you be working towards?
Code | CQ4ACSL |
Qualification Type | Apprenticeship |
Qualification Level | Level 2 |
Course type | Part Time |
Overview
Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.
PRACTICAL/COMPETENCY ELEMENT
Level 2 Diploma in Customer Service
Mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development
Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.
TRANSFERABLE SKILLS:
• Functional Skills in Maths Level 1/2 and English Level 1/2.
How will it be delivered?
Entry requirements
Your next steps...
Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.