Autocare Technician (L2) Apprenticeship Standard

This course is designed for an Autocare Technician who will require a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

It is designed to build skills, knowledge and behaviours so that the Technician can demonstrate expertise not only in the technical elements of their role but also have a good grasp of the practical and theoretical aspects of the vehicle systems they service. They will be shown how to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills.