Autocare Technician (L2) Apprenticeship Standard

Engineering and Manufacturing Technologies

What will you be working towards?

Code	CM4ASMVAT
Qualification Type	Apprenticeship
Qualification Level	Level 2
Course type	Part Time

Overview

This course is designed for an Autocare Technician who will require a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

It is designed to build skills, knowledge and behaviours so that the Technician can demonstrate expertise not only in the technical elements of their role but also have a good grasp of the practical and theoretical aspects of the vehicle systems they service. They will be shown how to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills.

How will it be delivered?

Apprentices will attend college on day-release for 1 day a week during term time for 2 years. During this time, they will be visited in the workplace every 8 to 10 weeks where they will be guided through the work-based side of their programme. The final 6 months are focussed on preparing the apprentice for End-Point Assessment which will determine the final outcome of the Apprenticeship. This includes theory and practical tests.