Do you like to be organised and methodical with how you work? Are you always looking for how to improve the way you and others work? Do you like to help and support others to complete their work? If you answered yes to these questions, you would enjoy working in a coordinator role in business support, within a large organisation or small to medium enterprise. This qualification allows you to develop the understanding of business systems and the skills needed to coordinate business support activities including transferable skills such as communication, project management and IT. Business Support is a fundamental and critical role in any business, developing and using processes that underpin the work of different functional areas. It is an ideal area of study for those aspiring to achieve management roles in the future
- Understanding Administrative Services
- Providing Administrative Services
- Using Business Technology to Process and Communicate Information
- Planning, Organising and Supporting Business
Subject to performance there may be an opportunity to progress to a second year, Level 3 programme:
- Coordinating support for business development
- Coordinating support for business projects
- Coordinating support for business improvement
- Coordinating support for business efficiency
- Coordinating support for business communication
- Coordinating support for business profiles
The course is delivered through taught sessions which lead to preparation for external assessments or the completion of assignments. Group discussion, individual written preparation, practical exercises; practice questions and assessments are all used throughout the course.
Achievement in the qualification requires a demonstration of depth of study in each unit, assured acquisition of a range of practical skills required for employment or progression to Level 3 and successful development of transferable skills. Learners achieving a qualification will have achieved across mandatory units including external and synoptic assessment.
Assessment is specifically designed to fit the purpose and objective of the qualification. It includes a range of assessment types and styles suited to vocational qualifications in the sector. There are three main forms of assessment that you need to be aware of: external, internal and synoptic. Each external assessment is taken under specified conditions, then marked by the awarding organisation and a grade is awarded. Learners must achieve all external units at pass grade or above. Students are permitted to re sit any external assessment only once during the programme.
Internal assessments are set and marked by the course staff and the outcome verified by an independent member of staff. Internal assessments usually take the form of assignments, which might be written reports, presentations or practical activities which are observed by an assessor.
Students must also complete the following in order to achieve the full award in the second year:
- Level 3 Coordinating Business Support Theory exam
- Level 3 Coordinating Business Support Synoptic assignment
In this externally set, internally marked and externally moderated assessment the focus is on bringing together, selecting and applying learning from across the qualification rather than demonstrating achievement against units or subsets of the qualification conte
nt. The candidate will be given an appropriately levelled, substantial, occupationally relevant problem to solve or outcome to achieve. For example, this might be in the form of a briefing from a client, leaving the candidate with the scope to select and carry out the processes required to achieve the clients wishes, as they would in the workplace. This qualification is assessed by: externally marked exam synoptic assignment
This qualification provides opportunities to gain employment, including an apprenticeship, in job roles coordinating business support activities, such as:
- Operations Support Officer
- Information Systems Coordinator
- Project Coordinator
- Office Services Coordinator
- Administration Coordinator
These roles may be specific to an industry such as:
- Financial Services
- Public sector
They may also be specific to a functional area within a business such as:
- Human resources
Your understanding and skills can be developed further through progression to an apprenticeship or other qualifications, such as
Level 4 qualifications in Business, Business Administration and/or Business Management e.g.
- BA(Hons) Business Administration
ILM Leadership and Management