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Apprenticeship Standard - Infrastructure Technician

Engineering and Manufacturing Technologies

Engineering and Manufacturing Technologies
Engineering and Manufacturing Technologies

What will you be working towards?

Qualification Type Apprenticeship
Qualification Level Level 3
Course type Part Time


An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Our programme is designed to prepare you for permanent employment and career progression within the IT industry. The standard will help you to use a range of techniques and tools to support users and maintain systems to good effect.

Our Apprenticeship offer is made up of the following qualifications and training that effectively prepare you for end point assessment.

Knowledge Modules:

•  BCS Networking and Architecture
•  MTA Windows Server Administration
•  Cisco Networking Fundamentals
•  BCS Coding and Logic
•  Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)
•  Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
•  BCS Business Processes (for Level 3 Infrastructure Technician Apprenticeships)

Technical Competencies:

• Communication
•  IT Security
•  Remote Infrastructure
•  Data
•  Problem solving
•  Workflow management
•  Health and Safety
•  Optimise Performance
•  Recycling

How will it be delivered?

These qualifications are delivered completely in the workplace through regular assessor visits. Learners will be assessed in the workplace using a variety of methods including short answer exams, reports and practicals.

The end point assessment is completed in the last few months of the apprenticeship and is externally assessed.
It is based on:

• a portfolio containing evidence from real work projects which have been completed during the apprenticeship to cover the totality of the standard
• a project - giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace,
• an employer reference,
• a structured interview with an assessor exploring what has been produced in the portfolio and the project

Entry requirements

There are no formal entry requirements but the candidate must be in a job role that supports the completion of the framework. Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills. Fully-funded for 16-18 year olds (no fees); fully-funded for 19-23 years olds employed in a company with 1-249 employees; otherwise partially-funded (employer fees apply).

Your next steps...

This programme is for those working in the following job roles: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.

Depending on job role, the learner may consider progressing onto a level 4 Apprenticeship such as Network Engineer on completion.

There is no upper age limit for apprenticeships making it a course ideal for both those looking to start a career in a particular sector or those who are already employed and looking to get qualifications that recognise their experience and gives them opportunity to progress further in their career.



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