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Apprenticeship Standard Hospitality Team Member

Retail and Commercial Enterprise

Retail and Commercial Enterprise
Retail and Commercial Enterprise

What will you be working towards?

Code CQ4ASHTM
Qualification Type Apprenticeship
Qualification Level Level 2
Course type Part Time

Overview

A hospitality team member can work in a range of establishments, for example bars, restaurants, caf�s, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, feels welcomed and looked after.

The course duration is 12-18 months.

Students will be at College 1 day a week to evidence the 20% off job with evidenced employer training alongside.

How will it be delivered?

The Level 2 apprenticeship is assessed by end-point assessment which comprises of:
• On-demand Test
• Practical Observation
• Business Project
• Professional Discussion

Entry requirements

Employed in relevant Job role Maths and English grade 3 or above or the equivalent. Successful interview at CRC

Your next steps...

After completing the Hospitality Team Member Apprenticeship Standard, you can progress onto the Hospitality Supervisor Apprenticeship Standard. There are career opportunities in a wide variety of Catering establishments as a team member, for example bars, restaurants, caf�s, conference centres, banqueting venues, hotels or contract caterers.

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