Currently viewingCancel
Hey, it looks like you're new! Why not discover the benefits of MyChoice@16.

Apprenticeship Standard (Level 2) - Customer Service

Retail and Commercial Enterprise

Retail and Commercial Enterprise
Retail and Commercial Enterprise

What will you be working towards?

Code CQ4AS2CS
Qualification Type Apprenticeship
Qualification Level Level 2
Course type Part Time

Overview

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service.

Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.

STANDARDS:- Knowledge, Skills & Behaviours

PRACTICAL/COMPETENCY ELEMENT
Level 2 Diploma in Customer Service

Mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development

Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.

TRANSFERABLE SKILLS:
• Functional Skills in Maths Level 1/2 and English Level 1/2.

How will it be delivered?

These qualifications are delivered entirely in the workplace. You will be assessed in the workplace using a variety of methods including observation, questioning, professional discussions, witness testimonials and candidate work products and statements.

Entry requirements

There are no formal entry requirements but you must be in a job role that supports the completion of the framework.

Your next steps...

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

Gallery

Navigation

Home Courses Apprenticeships Help & Guidance Upcoming Events
Sign In
Favourites Get in touch